Here you'll find some of the questions we often get asked. If you need an answer to a question not listed here, please get in touch. We'll be happy to help.
Concerned about sending money to someone you've never met?
You like our prices, you like our professional and courteous service, you like the sound of our people... but of course, you're nervous about sending us money.
We could tell you how professional, trustworthy and honourable we are but you need harder evidence than that.
The majority of our vehicles are sourced using large fleet discounts but are still being delivered by franchised dealers. Depending on the vehicle supplier, it may be possible to put our nervous customers in touch with the delivering dealer so that you can have peace of mind. The dealer will tell you a delivery is scheduled to the customer's address and confirm that the vehicle is real and so is the transaction.
We would also add that we have been vetted by a number of external partners and governing bodies. In order to offer finance, we have to obtain a Consumer Credit Licence. This is issued by the Financial Conduct Authority and as part of the vetting process, we are visited by the local officer. Our reference number is 667850. You can see the FCA register yourself at here.
Our finance partners are selective about whom they do business with. They check to confirm that we operate to standards of conduct and do not expose them financially or reputationally. We have a good number of relationships which are displayed on our home page. Funds that you send to us - either by cheque, credit card, BACS or telegraphic transfer - is held in our 'Client Account'.
This keeps your funds separate from the main cash flow of the business so that it is protected for you. Your funds are then only incorporated into the business once your vehicle has been paid for and therefore 'title' passes to you.
Is there an excess mileage charge?
What happens about insuring the vehicle?
What if I want to hand the vehicle back early?
What if my vehicle arrives and there's a problem?
What is the minimum / maximum finance period?
What types of vehicle do you sell?
Where would I get the vehicle serviced?
Why not just go to one of the major dealer groups?
If you would like any further information or you would like to proceed with an order you can contact us directly on 01633 731 610
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Everything you need to know about our process
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